Return & Refund Policy

We want every Nougat Royale order to arrive fresh, smooth and ready to enjoy. If something isn’t right, we’re here to help.

Returns & Refunds

• If your order arrives damaged, incorrect, or not in a satisfactory condition, please email us within 7 days of delivery with your order number and a photo of the issue.

• You will receive a full refund to your original payment method.

• As a gesture of goodwill, you’ll also receive a 5% discount on your next purchase.

Replacements

• If the issue relates to product condition on arrival, we will also send a fresh replacement of the affected items within 2 business days of your email.

Exclusions

• We do not accept change-of-mind returns for perishable goods.

• Promo codes and discounts cannot be refunded or reinstated.

For support, contact: ben@nougatroyale.com.au